Betting Rules

These Betting Rules explain the general principles that apply when you use betting and gaming services made available by Planet 7 Casino. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules shown for an individual game or product.

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1. General rules and eligibility

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to your activity. These rules are intended to help explain how bets are accepted, recorded, settled and reviewed. Additional rules may appear on a game screen, betting slip, promotion page or other part of the website. If a specific game rule conflicts with a general rule, the rule displayed for that game or product will generally apply to that activity.

Review contents

1. General rules and eligibility 2. Placing and confirming bets 3. Game outcomes and settlement 4. Account conduct, reviews and responsible betting

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering, depositing funds or placing a bet. Access to the website does not mean that online gambling is lawful in every location. Planet 7 Casino may restrict or refuse access where required by law, regulation, internal controls or a risk assessment.

You must meet the applicable minimum age requirement and provide accurate information when requested.
You must use an account that belongs to you and must not allow another person to use your account.
You must keep your login details, payment information and other security details confidential.
You must not place bets for another person, use another person’s funds without authority or act on behalf of an undisclosed third party.
You must comply with account verification, identity checks, source-of-funds checks and other reasonable safeguards.
You must not use the website for unlawful activity, fraud, money laundering, collusion or any other prohibited purpose.

One person should normally use only one account unless Planet 7 Casino has expressly agreed otherwise. If duplicate accounts, shared accounts or linked accounts are identified, activity may be reviewed. Any review will be handled under the applicable Terms and Conditions and legal or regulatory obligations. You should not attempt to avoid account controls by changing personal details, using different devices or registering through another person.

You should check the details of every bet before submitting it. This includes the selected game, stake, number of entries, odds or displayed terms, where relevant, and any other information shown on the confirmation screen. A bet is not necessarily accepted merely because it has been entered or displayed. The website must record and confirm the bet before it is treated as accepted.

2. Placing and confirming bets

Submitting a bet

Bets must be placed through the available website functions using an active account. You are responsible for having a suitable internet connection, compatible device and sufficient cleared funds. A request may fail, be delayed or be rejected if there is a technical problem, insufficient balance, an account restriction, a verification issue or another reason that prevents acceptance.

Once a bet has been accepted, it will normally be recorded in your account history or shown through another confirmation method. You should retain the confirmation or transaction reference where one is provided. If a confirmation does not appear, do not assume that the bet was accepted. Check your account history before attempting to place the same bet again, as repeating the request could result in more than one accepted transaction.

Stakes, balances and displayed information

The stake for a bet must come from funds available for use in your account. A deposit that is pending, reversed, restricted or subject to verification may not be available for betting. Any displayed balance is an account record and may be adjusted if a transaction is reversed, corrected or found to have been recorded incorrectly.

Displayed odds, prices, game information, limits and other details are provided to help you make an informed decision. You should review the information presented at the time of placing the bet. Information may change before acceptance, particularly for products that use changing prices or live information. The terms shown when the bet is accepted will generally be used to determine how that bet is settled, subject to correction of an obvious error or other applicable rule.

Do not place a bet if the information shown is unclear, incomplete or appears incorrect.
Do not rely on a communication, screen image or unofficial statement that differs from the confirmed account record.
Check whether a bet is single, multiple, automatic, recurring or otherwise structured before confirming it.
Review the applicable game rules for any special conditions, minimum or maximum stake information and settlement instructions.
Keep records of relevant confirmations if you need to ask about a transaction later.

Cancellations and amendments

A bet cannot be changed or cancelled simply because you have changed your mind. Whether a cancellation, correction or refund is possible depends on the product, the status of the bet, the applicable game rules and any legal requirements. Requests made after acceptance may not be effective. Where a cancellation or refund is permitted, it will be processed in accordance with the relevant rules and the account record.

3. Game outcomes and settlement

Each accepted bet is settled according to the rules for the relevant game or betting product. These rules may explain the event, result, draw, round, hand, spin, selection or other occurrence used to determine the outcome. You should read those rules before betting, particularly where a product includes special features, multiple stages, jackpots, progressive elements, bonuses within a game or different ways for a winning result to be calculated.

Outcomes are determined using the result or system designated for the relevant product. For casino games, this may involve an approved random outcome process or another stated method. For event-based products, settlement may depend on an official result, the completion of an event or another source identified in the applicable rules. The displayed result and the rules for the product will be used to determine whether a bet wins, loses, is void or requires another form of settlement.

A winning amount, where applicable, will be calculated using the accepted stake and the terms that applied when the bet was accepted. A return may include the stake, winnings or both, depending on the product. The account history and settlement record are the primary records of the bet. You should check these records and raise any apparent discrepancy promptly through the available support process.

Voided, cancelled or unresolved bets

A bet may be voided, cancelled, refunded or held for review where the relevant game or event does not take place, a result cannot be determined, the rules require a particular outcome, a technical issue affects the transaction or an account or compliance review is necessary. The treatment of a void or cancelled bet will depend on the specific product rules. A multiple or combined bet may be affected differently from a single bet, so always read the rules that apply to the bet type used.

If an event, game round or transaction is interrupted, the applicable rules will determine whether the bet is settled using a valid result, carried forward, cancelled, refunded or reviewed. Planet 7 Casino may need to wait for reliable information before completing settlement. This can include checking system records, official information, game logs or other evidence relevant to the bet.

Errors and corrections

Every reasonable effort is made to keep the website and account records accurate. However, errors can occur, including incorrect prices, duplicated transactions, incorrect game information, system faults or settlement mistakes. If a bet is accepted or settled because of an obvious error, the transaction may be corrected, cancelled or reviewed in line with the Terms and Conditions and applicable law. If an amount is credited to your account in error, you must not knowingly use or withdraw that amount and may be required to return it.

4. Account conduct, reviews and responsible betting

You must use the website fairly and must not interfere with its operation. Prohibited conduct may include using automated systems without permission, exploiting a software fault, manipulating game or account data, colluding with other users, creating accounts to evade restrictions, using stolen payment methods or attempting to obtain an unfair advantage. Activity may be monitored for security, integrity, fraud prevention, responsible gambling and compliance purposes.

Where activity appears unusual, unlawful or inconsistent with these rules, Planet 7 Casino may take action allowed by the Terms and Conditions. This may include requesting information, limiting access to certain products, suspending an account, withholding activity while it is reviewed, correcting an account record or reporting information where required. Any action will be considered in light of the available evidence and applicable obligations.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only use money you can afford to lose and set personal limits before you begin. Avoid betting when you are upset, under the influence of alcohol or drugs, or trying to win back money already lost. Take regular breaks and keep track of the time and money you spend.

Set a budget for gambling and do not exceed it.
Do not borrow money or use essential household funds for betting.
Do not chase losses by increasing your stakes or betting more often.
Use available account controls, breaks or self-exclusion options if your gambling is becoming difficult to manage.
Talk to a trusted person or a qualified support service if gambling is causing stress, financial difficulty or problems in your relationships.
Ask for help if you feel that you cannot control when, where or how much you gamble.

Questions and disputes

If you believe a bet, result, balance or settlement is incorrect, review the relevant game rules and account history first. Keep the date, time, game or product name, stake, confirmation reference and a clear description of the issue. A query may need to be assessed against system records and the rules that applied when the bet was placed. You should provide complete and accurate information so the matter can be reviewed efficiently.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational procedures. The current version published on the website applies to activity covered by that version, subject to any transition provisions in the Terms and Conditions. If you are unsure about a rule, do not place the bet until you have read the relevant information and understand how the outcome will be determined.