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Privacy Policy
This Privacy Policy explains how Planet 7 Casino may collect, use, store and protect information when you visit the website, create or use an account, contact support or take part in casino services. It also explains the choices available to players in Australia, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing.
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Information we collect and why we use it
The information handled by an online casino depends on the services you use and the way you interact with the website. We aim to collect information that is reasonably needed to provide the service, maintain account security, meet applicable requirements and respond to player requests. You may choose not to provide certain information, but this can mean that an account cannot be opened, verified or operated.
Review contents
Account and contact information
When you register or contact us, we may handle details such as your name, date of birth, residential information, username, account preferences and contact details. This information may be used to create and administer your account, communicate with you, provide customer support, process requests and keep account records accurate. We may also use information to confirm that communications and account activity relate to the correct player.
Verification and transaction information
To verify identity, eligibility and account activity, we may request identity or address documents and other information needed for verification checks. We may also handle payment details, deposits, withdrawals, wagers, game activity, transaction records and information about the outcome of account reviews. These records help us operate payments, investigate unusual activity, prevent fraud and misuse, support responsible account management and meet legal or operational obligations.
Technical and usage information
When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referral information and details about how the website is used. We may collect this information through server logs, cookies and similar technologies. It can help us keep the website working, improve performance, identify security risks, understand general usage and remember selected settings.
Marketing and communications
Where permitted and where required, we may use contact details and communication preferences to send service messages, account notifications and information about promotions or other offerings. Marketing preferences can be changed at any time. Withdrawing consent to marketing does not normally stop essential messages about account security, transactions, verification or important service changes.
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. They may allow a website to recognise a browser, maintain a secure session, remember preferences and understand how pages are used. Some cookies are necessary for core functions, such as account access, security and navigation. Other cookies may help with performance, analytics, personalisation or marketing.
The information collected through cookies may include device details, browser information, session data, pages visited, approximate location and interactions with website features. Cookies do not necessarily identify you by name, but they may be linked with account or usage information where appropriate. We use this information to operate and improve the website, detect suspicious activity, measure performance and provide a more consistent experience.
You can manage, block or delete cookies through the settings of your browser or device. The available controls vary between browsers. If you disable certain cookies, parts of the website may not function as intended, and you may need to enter information or select preferences again. Browser controls may not remove information already used for lawful business, security or account purposes.
Sharing, security and keeping information
We may share information where reasonably necessary to provide the service, protect players and the website, process transactions, verify identity, investigate fraud or comply with applicable obligations. Information may be shared with service providers that support hosting, technology, payments, customer support, identity checks, security, analytics, communications or other essential operations. These providers should handle information only for appropriate business purposes and in line with relevant confidentiality and security requirements.
Information may also be disclosed where this is required or permitted by law, to respond to a valid request from an authorised body, to protect legal rights, to investigate suspected unlawful activity or to deal with an emergency involving safety or security. We do not treat player information as public information and do not disclose it for unrelated purposes without a lawful basis or appropriate permission.
Reasonable administrative, technical and organisational measures may be used to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier confidentiality obligations. No online service can guarantee that information will be completely secure, so players should use strong account credentials, keep them confidential and contact support promptly if they suspect unauthorised activity.
Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the relevant obligation. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.
Some service providers or systems may operate in another country, which can mean that information is handled or stored outside Australia. Where this occurs, appropriate steps may be taken to support secure handling and meet applicable privacy requirements. The safeguards and circumstances can depend on the service involved and the type of information being processed.
Your privacy rights and how to contact us
Players may have rights to ask what personal information is held about them, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion where appropriate and withdraw consent to marketing. You may also ask questions about how information is used or request an explanation of a privacy-related decision. These rights are subject to applicable requirements and reasonable exceptions.
Making a data request
To exercise your privacy rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@planet7casino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity before releasing, changing or deleting information. This protects players from requests made by someone who is not authorised to access the account.
A request to delete information may not always result in immediate or complete deletion. We may need to retain certain records to meet legal, security, accounting, dispute-resolution or responsible service obligations. Where deletion is not possible, we will aim to explain the relevant limitation. We may also retain a record that a marketing preference was withdrawn so that the preference can be respected in future.
You can usually unsubscribe from marketing communications by using the option included in the message or by contacting support@planet7casino.wtf. Account, security and transaction messages may continue where they are necessary to provide the service or protect the account. If you believe information is inaccurate, please identify the information concerned and explain the correction requested.
Policy updates
This Privacy Policy may be updated when our services, technology, information practices or applicable requirements change. The updated version will apply from the date it is made available on the website, unless a different date is stated. Players should review this page from time to time. If a change is significant, we may provide additional notice where appropriate.
