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Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or recover losses. Planet 7 Casino encourages players in Australia to make informed choices, set personal limits and seek support whenever gambling starts to affect their wellbeing.

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Gamble responsibly

Responsible gambling means keeping gambling within limits that are affordable, planned and proportionate to the rest of your life. Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost, similar to spending on a meal, a film or another leisure activity. Only use money that remains available after essential expenses, savings and other financial commitments have been covered.

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Casino games involve chance, and there is no guaranteed way to win. Previous results do not change the odds of future results. A winning session does not mean another win is due, and a losing session does not create an obligation for the game to compensate you. Do not view gambling as an investment, a source of income or a solution to debt. Never rely on gambling to pay bills, meet financial commitments or improve your financial situation.

Habits that can support safer play

  • Set a spending limit before you begin and stop when that limit is reached.
  • Set a time limit and take regular breaks away from the screen.
  • Keep gambling money separate from money needed for rent, bills, food, education or family responsibilities.
  • Do not borrow money, use credit intended for essential expenses or sell belongings to continue gambling.
  • Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape a difficult situation.
  • Keep a record of deposits, withdrawals, playing time and losses so your activity remains clear.
  • Do not chase losses by increasing your stakes or playing for longer than planned.
  • Balance gambling with work, study, family, friends, exercise and other interests.
  • Talk to someone you trust if you notice that gambling is becoming more important in your daily life.

A limit is most useful when it is decided before gambling starts. Changing a limit during a session can make it easier to spend more than intended. If you find that your planned limit is difficult to follow, stop playing and consider taking a longer break or asking for support. You do not need to wait until a problem becomes serious before changing your habits.

Check how gambling fits into your wider budget. Consider regular expenses, debts, savings goals and other commitments before deciding whether you can afford to play. If gambling would require you to delay a bill, reduce essential spending or depend on borrowed money, it is not affordable and you should not continue.

Limits, breaks and account controls

Depending on the service, account and applicable requirements, responsible gambling tools may include deposit limits, loss limits, session reminders, time limits, reality checks, cooling-off periods or account closure. The availability and operation of these features can vary. Review the options available in your account and read any conditions carefully before selecting a restriction.

Planning a personal limit

  1. Work out an entertainment budget that does not affect essential living costs, savings or financial commitments.
  2. Choose a daily, weekly or monthly amount that you can afford to lose without adjusting other spending.
  3. Consider the maximum amount you could spend over a longer period, not only the amount you plan to deposit today.
  4. Set a time limit that allows you to stop easily and return to normal activities.
  5. Confirm the limit before playing and keep a note of when it should be reviewed.

Limits are not a guarantee that gambling will be risk-free. They are one part of a broader approach to safer play. If a limit no longer feels suitable, the safest response is to stop gambling rather than simply increase it. A cooling-off period or permanent account closure may be more appropriate if you are finding it difficult to remain in control.

If you request an account restriction, cooling-off period or closure, follow the instructions provided through the relevant account or support process. Do not create another account or use another person's account to avoid a restriction. Account rules, identity checks and location requirements may apply. A restriction may affect access to the account or associated services.

Taking a break

A break can provide time to review your gambling without the pressure of an active session. During a break, remove gambling applications or shortcuts, avoid gambling-related content and spend time on other activities. Consider speaking with a trusted person about your decision. If you return to gambling, review your original reasons for taking a break and decide whether continuing is appropriate.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and a person may not recognise the problem until the consequences become serious. You do not need to wait for a crisis before taking a break or seeking help. A concern is enough reason to review your activity and make a change.

Possible warning signs

  • Spending more money or time gambling than you planned.
  • Trying to win back money after a loss or believing that a big win will solve financial problems.
  • Increasing stakes to achieve the same excitement or make up for earlier losses.
  • Thinking about gambling frequently when you are working, studying or spending time with others.
  • Hiding gambling activity, deposits, losses or debts from family, friends or people you trust.
  • Borrowing money, missing bills or using savings to continue gambling.
  • Feeling anxious, irritable, guilty, ashamed or low when you cannot gamble.
  • Arguing with family or friends about gambling or avoiding social activities because of it.
  • Neglecting work, study, sleep, health or other responsibilities.
  • Trying to stop or cut back but returning to gambling sooner or spending more than intended.
  • Gambling to cope with stress, sadness, loneliness, boredom or other difficult emotions.
  • Feeling that gambling is out of control or that you need to keep playing despite negative consequences.

One warning sign does not define a person, but several signs may indicate that support would be useful. Be honest when reviewing your activity. Look at the amount of money and time spent, how often you think about gambling and whether gambling has changed your relationships or responsibilities. Avoid judging yourself. Gambling harm can affect people from different backgrounds and financial circumstances.

Getting support

If gambling is causing concern, consider speaking with a trusted family member, friend, qualified counsellor, financial counsellor or health professional. An Australian gambling-support service may be able to provide confidential information, counselling and practical guidance. Support can help you understand your behaviour, manage urges, address financial stress and plan a break or other next steps.

You can also contact the relevant support service in your state or territory, or seek help through a health professional. If you are supporting someone else, approach the conversation calmly, focus on specific behaviours and offer practical help without taking control of their decisions. If gambling has created debt or financial pressure, consider getting independent financial advice and avoid taking on further debt to cover gambling losses.

If you feel unsafe, are in immediate danger or are thinking about harming yourself, stop gambling and contact emergency services or an urgent mental health service in your area. Gambling losses are never a reason to put your safety at risk.

Account safety and player responsibilities

Gambling is not suitable for anyone under the applicable legal age. Do not allow children or other unauthorised people to use your account, payment method or device for gambling. Keep login details private, use suitable device controls and log out when you finish. Do not share passwords, payment credentials or access codes with another person.

You are responsible for protecting access to your account and checking activity that appears on it. If you believe another person has accessed your account, stop using it and follow the relevant account security process as soon as possible. Review deposits, withdrawals and account activity regularly, and report anything you do not recognise through the available support channel.

Do not use another person's account or ask someone else to gamble on your behalf. Do not open a new account to avoid a self-exclusion, cooling-off period or other restriction. Account verification, payment checks and location requirements may apply. Following these requirements helps protect your account and supports safer gambling practices.

If your circumstances change, or you believe gambling is becoming difficult to manage, use the available restriction or closure options rather than relying only on personal willpower. Planet 7 Casino encourages players to make decisions that protect their financial position, relationships and wellbeing. Choosing to stop or seek help is a responsible decision.